Mester24 Happiness Guarantee

At Mester24, we believe home repairs should feel simple, safe, and stress-free. That’s why every service booked through Mester24 is backed by our Happiness Guarantee — meaning we don’t stop at “job done.” We stop at you being happy.

Mester24 Approved Pros™
Mester24 Happiness Guarantee

Done Right — or We’ll Fix It

If something isn’t completed correctly, isn’t working properly, or doesn’t meet reasonable expectations, just contact us and we’ll arrange a solution.

We will: send the same specialist back, or send another Mester24-approved specialist, or propose another fair resolution.

Fast Customer Support (24/7)

Problems don’t wait. Neither do we.

Our support team is available 24/7 to: help adjust bookings, resolve issues, coordinate follow-ups, send urgent help.

No Surprises & Transparent Pricing

You will always know: what service you booked, what it costs, what’s included.

If something must change (extra parts, extra work), we confirm it with you before doing anything.

Safe, Trusted Pros

We work with Mester24-Approved Pros™, meaning:

  • verified specialists
  • quality standards
  • clear communication
  • reliable follow-through
No Upfront Payment

You shouldn’t pay before you get results.

That’s why Mester24 offers:

  • no upfront payment
  • simple, customer-first booking
“On-Time Respect” If a specialist is late by more than X minutes, the customer receives: a €5 voucher, or 10% discount on the next service
“Clean Finish Promise” After work is done: no tools left behind, no mess left behind, the job area is left tidy. If not → customer gets free cleanup visit/discount
“No Ghosting Policy” Customer never gets ignored. If the customer contacts Mester24 support and doesn’t get a response in 15 minutes (urgent), 2 hours (normal)→ customer gets a small voucher.
“Service Warranty Window” Add a clear time period like: 7-day warranty (basic jobs), 14-day warranty (installations), 30-day warranty (bigger work)
“Customer Upgrade Surprise” Random positive reinforcement: Every week, pick 3 customers → gift them €10 service credit. Label it: “Mester24 Thank You Gift”
“Transparent Pricing Promise” No surprise fees. The customer sees the final price before work starts. If price changes without approval → customer gets a voucher/discount.

How to Claim the Guarantee

We want customers to feel it’s easy and fair.

Contact us

Send a message via Phone, WhatsApp/Telegram/Viber or Email, Website, or Chat (include order number if possible).

Step 1

Quick review

We respond fast and confirm what happened and what solution the customer prefers.

Step 2

We make it right

We schedule, fix, revisit and assign a replacement specialist with priority booking.

Step 3

The Guarantee Covers

Workmanship issues, incomplete service, service not matching the booked description, poor installation orfaulty finishing.

Not Covered

Damage caused by misuse after job completion, issues not related to work done, old systems failing (example: old pipes breaking in another location), materials provided by the customer (unless agreed).

OUR COMMITMENT

If something isn’t right, we don’t leave you stuck. We respond fast, review the case, and arrange a fix/revisit or replacement specialist.

Fair resolutions

Frequently Asked Questions

Find answers to common questions about our services

We provide comprehensive 24/7 home services including plumbing, electrical work, heating and cooling, handyman services, cleaning, painting and wallpapering, door and lock repairs, garden and outdoor maintenance, and renovation support. Our catalog covers everything from emergency repairs to routine maintenance and installations.

Yes! We're available around the clock, 7 days a week, including holidays. Whether you have an emergency plumbing leak at 3 AM or need electrical troubleshooting on a Sunday, our team is ready to help.

We serve Chișinău, Moldova and surrounding areas. Contact us to confirm if your location is within our service area.

No! One of our key advantages is that you only pay after the job is completed to your satisfaction. No prepayment required.

Our team provides multilingual support in Romanian, Russian, and English to serve all residents and expats in Chișinău comfortably.

For emergency situations like plumbing leaks, electrical faults, or heating failures, we prioritize rapid response. Contact us immediately through our booking system, and we'll dispatch a technician as quickly as possible, typically within hours depending on availability.

Our plumbing services include emergency leak repairs, drain unclogging, faucet and toilet repairs, water heater installation and connection, washing machine and dishwasher hookups, pipe replacement, new water point installation, bathroom resealing, and maintenance for hotels and rental properties.

Absolutely. We handle electrical troubleshooting and diagnostics, circuit breaker repairs, new socket and light fixture installation, appliance circuit setup, smart thermostat installation, doorbell and intercom wiring, cable routing for renovations, and full home rewiring consultations.

Yes, we offer boiler diagnostics and repair, radiator installation and bleeding, heating system maintenance, air conditioner installation, AC repair and maintenance, refrigerant service, thermostat installation, ventilation fan installation, and commercial HVAC maintenance for offices, hotels, and restaurants.

Our handymen can handle furniture assembly (IKEA, wardrobes, beds, desks), TV mounting, shelf and mirror installation, curtain rod and blind installation, minor wall repairs, door adjustments and repairs, lock repairs, cabinet and drawer fixes, and multi-task handyman visits for several small jobs at once.

Yes! We provide regular home cleaning (weekly/biweekly), deep cleaning, move-in/move-out cleaning, post-renovation cleaning, kitchen and bathroom deep cleans, office cleaning, commercial space cleaning for restaurants, hotels, and shops, window cleaning, and express cleaning visits.

Definitely. Our interior finishing services include wallpaper installation and removal, decorative painting and accent walls, post-renovation finishing and touch-ups, trim and baseboard painting, minor plastering and wall smoothing, and full room painting projects.

Yes, we offer garden maintenance and seasonal cleanup, lawn care and grass cutting, fence repair and gate adjustment, outdoor fixture installation (lights, hooks), outdoor furniture assembly and repair, minor landscaping tasks, outdoor cleaning and pressure washing, garden waste removal, and general outdoor repairs.

You can book through our online booking system on our website. Simply select the service you need, choose a convenient time, and provide your contact details. We'll confirm your appointment and send a qualified technician.

Yes, all our technicians are experienced, qualified professionals in their respective fields. We ensure quality workmanship and reliable service for every job, from simple repairs to complex installations.